YouMeHungry

Help Center

Find quick answers below, or contact our support team - we're available Monday to Friday, 7am–10pm.

Ordering & Delivery

How do I place an order?

Download the YouMeHungry app, create an account, browse restaurants near you, add items to your cart, and check out. You can pay securely by card through the app.

How long does delivery take?

Estimated delivery times are shown before you place your order. Most orders arrive in 25–45 minutes, though this can vary based on restaurant preparation time, distance, and driver availability.

Can I track my order in real time?

Yes. Once a driver picks up your order you can track their location live on a map inside the app.

What delivery areas do you serve?

YouMeHungry currently operates in select cities across the United States. Open the app and enter your address to see whether delivery is available in your area.

Is there a minimum order amount?

Minimum order amounts are set by individual restaurants and are shown on their menu page.

Payments & Refunds

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover). All payments are processed securely via Stripe.

How do I request a refund?

If your order was incorrect, missing items, or not delivered, contact our support team within 24 hours. Approved refunds are returned to your original payment method within 5–10 business days.

Can I cancel my order?

You can cancel an order before the restaurant starts preparing it. Once preparation has begun, cancellation may not be possible. Open your active order in the app and tap 'Cancel Order' if the option is available.

Accounts & App

How do I create an account?

Download the YouMeHungry app, tap 'Sign Up', and follow the prompts. You can register with your email address or continue with Google.

I forgot my password - what do I do?

Tap 'Forgot Password' on the login screen and enter your email address. We will send you a link to reset your password.

How do I update my delivery address?

Go to your Account settings in the app and update your saved addresses, or enter a new address when checking out.

Become a Driver

How do I sign up as a delivery driver?

Visit our Become a Driver page, complete the application, and submit the required documents. Our team reviews applications within a few business days.

What documents do I need to apply as a driver?

You will need a valid US driver's license, proof of insurance, a Social Security Number for payout setup, and to pass a background check.

How and when do drivers get paid?

Drivers are paid weekly via Stripe to a US bank account. Minimum withdrawal threshold is $50.00.

Restaurant Partners

How do I list my restaurant on YouMeHungry?

Visit our Partner as a Restaurant page and submit your details. Our team will reach out to walk you through onboarding, menu setup, and the restaurant portal.

What commission does YouMeHungry charge restaurants?

Commission rates are discussed during onboarding. Contact us at support@youmehungry.com for current pricing.

Still need help?

Our support team is available Monday to Friday, 7am–10pm, to assist you.