1. Introduction
YouMeHungry (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application, and related services (collectively, the “Services”).
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
2. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, delivery address, payment information, and account credentials.
- Location Data: Precise or approximate location information to facilitate delivery and show nearby restaurants.
- Order Information: Details about the orders you place, including items purchased, special instructions, and order history.
- Device and Usage Information: IP address, browser type, operating system, app usage data, and device identifiers.
- Communications: Records of your interactions with our customer support team and any feedback you provide.
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support and respond to inquiries
- Personalise your experience and recommend restaurants or dishes
- Send transactional notifications and promotional communications (where permitted)
- Improve our Services and develop new features
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
4. Sharing Your Information
We may share your information with the following parties:
- Restaurants and Drivers: To fulfil your orders, we share necessary details such as your name, delivery address, and order contents.
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analytics, and marketing.
- Legal Authorities: When required by law or to protect our rights, property, or safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyse usage patterns, and deliver personalised content. You can manage your cookie preferences through your browser settings.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
7. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Request a copy of your data in a portable format
- Lodge a complaint with a data protection authority
To exercise these rights, please contact us using the details below.
8. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the revised policy on our platform and updating the “Last updated” date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@youmehungry.com.
